自动化

Automate Support

Build customer loyalty with quality support and an industry-leading customer experience.

1. 问题

支持 can be a time suck

Customer support is where quality businesses rise above their competitors. For more than two-thirds of customers, customer service is very important in establishing brand loyalty. With a top-tier customer support system, your customers will feel confident that they’ve chosen the right brand to shop with—and you’ll see a 4-8% boost in your bottom line.

But even with robust support tools like 帮助侦察员 或者 Fluent 支持, dealing with customer requests can be a time-consuming, manual process:

Providing solutions to common issues

Routing support requests to agents

Escalating requests

Converting resolved requests into internal or external documentation or FAQs

Providing crossgrades, upgrades, downgrades and refunds

#2 — 解决方案

Provide automated support that’s better and faster

Smart businesses use automation to reduce support overhead and time to resolution—while still ensuring their customers have an unbeatable experience. By powering your customer experience with Uncanny Automator, you can provide detailed support in real-time:

Automatically include potential solutions along with standard ticket confirmation responses

Automatically assign support requests to appropriate agents based on keywords

Automatically escalate requests that meet specific criteria

Automatically convert resolved requests into new pages, posts or KB articles to build a reference for customers or support agents

Create self-serve forms to enable customers to crossgrade, upgrade, downgrade or receive refunds without support intervention

Join the 86% of CEOs who have already invested in automation software and deliver best-in-class customer support at a fraction of the cost.

激励自己示例

Check out some of the millions of automations you can create with Uncanny Automator. With Automator, there are no transaction limits or fees, so you won’t face rising costs as you add automate more of your processes.

当对话被标记为紧急时，通过 WhatsApp 通知支持负责人

需要

帮助侦察员

When a user submits a support ticket with specific keywords, assign the ticket to a specific sales representative

需要

帮助侦察员

When users submit a survey with a negative response, draft a support ticket for follow-up

需要

用户反馈

Fluent 支持

3. 实施

开始使用我们的直观、无代码食谱生成器

Create complex scenarios with a few clicks. Switch your automations on and off and make updates on the fly as your workflows change.

I had been trying to make things happen manually, or with code, for some time until I found Uncanny Automator. I just love the ability to make the more complex functions that I need, work without any coding. The team at Uncanny Automator have also been always on hand to held with things when needed.

@aamctraining