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Triggers and actions

Choose any combination of triggers to initiate any combination of actions. Combine triggers an actions from any supported integrations to create powerful recipes!

Triggers

A conversation receives a reply from a customer

A conversation's tags are updated

A note is added to a conversation

A satisfaction rating is received

Actions

Add a tag to a conversation

Create a conversation in a mailbox

Update the properties of a customer

Create a channel

Send a direct message to a Slack user

Send a message to a channel

Create tasty recipes!

Create a workflow automation that runs a Help Scout action when a Slack trigger is completed (and vice versa). Add triggers and actions from other plugins to add even more automation. The only limit is your imagination.

What do I need?

Get started in 4 easy steps.

1

Help Scout

Set up and connect Help Scout.
2

Slack

Set up and connect Slack.
3

Get Uncanny Automator

Get Uncanny Automator and install it.
4

Create your recipe

Create a recipe to connect Help Scout to Slack using a simple but powerful interface. Turn your recipe on and watch the magic happen!

Popular Help Scout and Slack integrations

Why stop there? Connect Help Scout and Slack to many other plugins and services to create streamlined workflows for your entire site.

Connect Help Scout to Slack

Don't work on your site—make your site work for you. Build your first workflow between Help Scout and Slack in 10 minutes or less. Start saving time and money today.

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