skip to Main Content
Triggers for everyone
A conversation is created in a mailbox
Tokens
  • Mailbox
  • Conversation number
  • Conversation ID
  • Folder ID
  • Mailbox ID
  • Conversation URL
  • Conversation title
  • Conversation status
  • Conversation created on
  • Customer name
  • Customer email
  • Customer waiting since
  • Assigned to
  • Tags
  • Message
  • Thread count
A conversation in a mailbox receives a reply from a customer
Tokens
  • Mailbox
  • Conversation
  • Conversation number
  • Conversation ID
  • Folder ID
  • Mailbox ID
  • Conversation URL
  • Conversation title
  • Conversation status
  • Customer name
  • Customer email
  • Tag name
  • Tag search query link
A conversation receives a specific rating
Tokens
  • Rating
  • Customer name
  • Customer email
  • Conversation ID
  • Conversation URL
  • Date created
  • Date modified
  • User ID
  • User email
  • User first name
  • User last name
  • Mailbox ID
  • Rating label
  • Rating comments
  • Thread ID
A conversation's tags are updated
Tokens
  • Conversation number
  • Conversation ID
  • Folder ID
  • Mailbox ID
  • Conversation URL
  • Conversation title
  • Conversation status
  • Conversation created on
  • Customer name
  • Customer email
  • Customer waiting since
  • Assigned to
  • Tags
A note is added to a conversation
Tokens
  • Mailbox
  • Conversation
  • Conversation number
  • Conversation ID
  • Folder ID
  • Conversation URL
  • Conversation title
  • Customer name
  • Customer email
  • Conversation status
  • Note
  • Note added by
  • Note assigned to
Actions
Add a tag to a conversation
Create a conversation in a mailbox
Tokens
  • Action fields
  • Conversation ID
  • Conversation URL
Update the properties of a customer

Sample recipes

Discover thousands of ways to improve your users' experience with Help Scout

When a conversation is tagged as urgent, notify the support lead via WhatsApp

When users submit a form, create a Help Desk ticket

When a user submits a support ticket with specific keywords, assign the ticket to a specific sales representative

Requires

When a conversation receives a positive rating, notify the support team

What is Uncanny Automator?

Your WordPress site uses plugins to add new features and functionality. Normally, these plugins are independent and can't talk to each other. Uncanny Automator connects plugins to each other so that you can create time-saving workflows that improve the user experience and save you money.

Have questions?

Find out how the Uncanny Automator WordPress plugin can save you time and money while making your site easier to use and more personalized
This page may contain affiliate links. Once in a while, we may earn a commission from those links. But with or without commissions, we only recommend products we like.
Back To Top