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WooCommerce WhatsApp Integration: Social Commerce Made Easy with Automator
Boost sales and customer engagement with the #1 WooCommerce WhatsApp integration, Uncanny Automator. Automate order status updates, chats, orders, and more.
Looking to boost engagement with a WooCommerce WhatsApp integration? You’re in the right place.
Maybe you’re tired of getting lost in your customers’ email inboxes. Or maybe you want a slice of the $1 trillion social commerce pie expected by 2028. Either way, we’ve got you.
In this article, we’ll show you how to connect WooCommerce to WhatsApp so you can:
- send order notifications,
- provide order status updates,
- carry on WhatsApp chats (and log them to customer profiles),
- forward messages to your sales team, and
- launch social campaigns—straight from WordPress.
With open rates around 98%, sending WhatsApp notifications for WooCommerce is a no-brainer to boost customer engagement and, ultimately, your bottom line. But, even an ambidextrous, over-caffeinated teen couldn’t type fast enough to send all of those messages.
That’s where Uncanny Automator comes in. With just a few clicks, you can automate messages, cart reminders, and special offers—no code required.
TLDR? >>> Connect Woo and WhatsApp with Automator Pro now!
Ready? Let’s get to it.
Why Connect WhatsApp to WooCommerce with Automator?
If you’re still wondering whether a WooCommerce WhatsApp integration is worth your time, here’s the short answer: absolutely. The longer answer? Just below.
Uncanny Automator is the #1 automation and integration tool for WordPress websites. Whether you’re running an eCommerce business or a membership website, Automator makes it easy for you to connect all of your favorite apps and plugins.
For business owners and developers looking for a WooCommerce WhatsApp integration, Automator is a one-stop solution. From order notifications to personalized campaigns, this is what Automator can do for you:
- Automated Order Updates: Let customers know their order has been placed, paid for, and shipped—without lifting a finger. It’s like having a virtual assistant that never sleeps.
- Send Cart Nudges to Logged-in Shoppers: Send friendly nudges when shoppers leave items in their cart. WhatsApp messages feel personal (because they are), and they get seen—fast.
- Manage Refunds Efficiently: Nobody loves sending refunds, but at least you can handle them with grace. Automatically notify customers when refunds or partial refunds are processed.
- Subscription Renewal Alerts: Keep subscribers in the loop about upcoming renewals, expirations, or failed payments—before they hit panic mode.
- Take Mobile Orders: Want to take WooCommerce orders on WhatsApp? Automator can forward a customer’s info and order details from WhatsApp to your sales team. Then simply have your sales team put together the order and message the customer back in WhatsApp with a link directly to the checkout.
- Create Automated Campaigns: Want to send an email campaign-style WhatsApp message to all of your contacts? With Automator, you can launch a social commerce campaign directly from your WordPress website with the click of a button. From WhatsApp to Discord, Automator gives you the power to launch campaigns that convert.
Connect WooCommerce to WhatsApp with Automator Pro >>>
Not ready to go Pro just yet? No worries. Install and activate Automator Lite from your WordPress Admin Dashboard. Then simply register your account to receive 250 free app credits to use with WhatsApp and other app integrations such as OpenAI and Facebook!
How to Connect Woo to WhatsApp
Now that you have Automator, you can connect WooCommerce to WhatsApp in just a few clicks.
Follow the steps below (or click here for a detailed step-by-step guide):
- Create a Business app on developers.facebook.com.
- Add the WhatsApp product to your new Business app.
- Connect Uncanny Automator to your Business app.
- Add a Webhook to your Business app.
- Add a phone number to your Business app.
That’s it! Now that you’ve connected WhatsApp to Automator, let’s create your first Automator recipe to integrate WooCommerce and WhatsApp.
(Note: Contacts must opt-in to receive WhatsApp messages from businesses. To learn more about how your customers can opt-in, click here. To learn more about WhatsApp message templates, click here. To learn how Automator can help you track message delivery status, click here.)
WooCommerce WhatsApp Integrations You’ve Always Wanted
If you can point and click, then you can create Automator recipes that seamlessly integrate Woo and WhatsApp.
To get you started, let’s take a close look at a simple recipe you can use now, even with the free version of Automator.
WhatsApp Order Notifications for WooCommerce
In the recipe pictured above, we’re able to send an order confirmation message to a customer via WhatsApp right after they complete their payment. Using Automator’s tokens feature (i.e., dynamic content from your WordPress website and from within recipes), we included information to personalize the message and summarized the order details.
Here’s how we did it (and how you can to):
Step 1: Create a New Recipe
From your WordPress Admin Dashboard, navigate to Automator > Add new recipe. In the modal that appears, select Logged-in users.
Step 2: Name Your Recipe
Give your recipe a name that makes it easy to recognize at a glance. For example, we’ve named this recipe, “When a user completes, pays for, or lands on a thank you page for a Woo order, send them a WhatsApp message”.
Step 3: Configure Your Trigger(s)
In the Trigger panel, from the menu of available integrations, select Woo.
From the dropdown list that appears, select A user completes, pays for, lands on a thank you page for an order with a product.
Automator will prompt you to select the Trigger condition and the Product. For setting up a recipe to send WhatsApp order confirmation messages, we suggest selecting “pays for” and “Any product” respectively.
Step 4: Configure Your Action(s)
In the Actions panel, click Add action and select WhatsApp.
From the dropdown list that appears, select Send a WhatsApp message to a number or Send a WhatsApp message template to a number.
Automator will prompt you to enter the phone number to which the message will be sent as well as the body of the message. We are going to fill these fields out using tokens.
To use a token, click on the Asterisk in a given field and select the corresponding token. For example, in the To field, we have selected the “Billing phone” token from our Woo checkout.
You can use tokens to fill out the draft of your message in the Body field.
Once you’re finished, click Save.
Step 5: Go Live!
You’re just about ready to create your first WooCommerce WhatsApp integration. All you have to do now is toggle the recipe from Draft to Live.
That’s it! You’ve successfully enabled WhatsApp notifications for WooCommerce purchases. However, as we noted at the end of the section “How to Connect WooCommerce to WhatsApp”, your customers have to opt-in to receive WhatsApp messages. This is a process that Automator seeks to make easier.
If you have Automator Pro, you can use action filters to send different messages to your customers, based on whether or not they have opted-in to receive WhatsApp texts. Better yet, with a Pro – Plus license, you can use the Custom User Fields Addon to manage your customers’ opt-in status, save phone numbers, and more.
Note: Messages vs. Message Templates
For users who have already opted in, you can use the action “Send a WhatsApp message to a number”. But, for users who have not yet opted-in, you will need to send a message template with the action “Send a WhatsApp message template to a number” to give them the opportunity to opt-in.
If you haven’t already, now is a good time to get your Automator Pro license.
Connect WooCommerce to WhatsApp with Automator Pro >>>
WhatsApp Notifications for Woo Order Updates
An informed customer is a happy customer.
Give your Woo shoppers the ability to receive real-time notifications and updates about their orders with WhatsApp messages. Whether it’s an international shipment or a same-day delivery, make sure your customers know where their orders are.
The advantage of Automator is the ability to fully customize and personalize these transactional emails with product recommendations, purchase history, and more.
Send Woo order updates with WhatsApp and Automator >>>
Track WhatsApp Message Delivery Status
Earlier on, we stressed the importance of opting-in. Well, Automator can help you automate this process as well!
In addition to features such as action filters and conditions, Automator allows you to perform actions on your WordPress website when you receive messages in WhatsApp!
For example, if a WhatsApp message was not delivered successfully to a user, you can trigger an Automator recipe that sends a message to your sales and marketing team in Slack, informing them that a user has missed an important communication.
Ensure WhatsApp message delivery with Automator >>>
Send WooCommerce Cart Reminders via WhatsApp
Recover your carts before they become abandoned!
If your customers are anything like me, they probably have a couple dozen tabs open across several windows simultaneously. When they placed that item in their cart, they fully intended to complete the checkout process but got a little sidetracked by the video playing in another window. (Not that I’m speaking from experience, or anything.)
With the recipe pictured above, we’re able to send that customer a gentle reminder with a WhatsApp notification after a few hours. (Note: Since we need the user’s number to send a WhatsApp message, this will only work for users that are logged into the site and for which you already have a WhatsApp number.)
With Automator Pro, you can create gentle push notifications like this for your customers with ease.
Send WhatsApp push notifications for Woo with Automator >>>
More WooCommerce WhatsApp Integrations
Still looking for more WooCommerce and WhatsApp integrations? We don’t blame you—boosting open rates and customer engagement is addictive!
There are always more recipes that you can cook up to save time, cut costs, reduce errors, and maximize revenue. So, whenever you’re looking for more ways to make your WordPress website run smoother, apply Automator’s R.I.C.H framework.
Tasks that are ripe for automation are:
- Repetitive: Tasks, particularly unavoidable ones, that you perform over and over again.
- Iterative: Tasks that you can and/or do perform across any measurable number of customers, products, posts, pages, etc. or a subset thereof.
- Costly: Tasks that consume significant resources, namely time and money.
- Hard: Tasks that are complex and prone to human error.
If a task satisfies one or more of these criteria, it’s a strong candidate for automation. Remember, when it comes to automation, think RICH!
Frequently Asked Questions
Conclusion
By now, you’ve seen just how powerful a WooCommerce WhatsApp integration can be—especially when it’s powered by Uncanny Automator. From order confirmations and refund updates to cart reminders and full-on campaign launches, you’ve got everything you need to turn WhatsApp into your new favorite sales channel.
We walked through setup, shared recipe ideas, and showed you how to personalize every message with dynamic tokens. But that’s just scratching the surface. Automator has 210 integrations, giving you more ways to build smarter workflows that unlock the full, unrealized potential of your WordPress site.
So whether you’re updating your customers, managing subscriptions, or just trying to stay out of your everyone’s spam folders—why not make WhatsApp do the heavy lifting?
Get started with Automator Pro today >>>
Until next time, happy automating!
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